"this device is not powerful enough to enable background blurring" ?

[[c14g] Cyber Security]

I run my workstation/laptop on Debian (linux) 64bit via Firefox.

I was previously on an Intel I7-7 series (released about 7 years ago in 2016/17) and 3CX didn't have a problem blurring anything.

I moved to an Asus ProArt StudioBook 16" with an AMD Ryzen 9 5900HX (8core, 16 Threads) w/ 32 GB of RAM.

Same software, same webcam, same browser, same OS (i cloned the machine) and now I my blurring option isn't available because of the error message (see screen pic). Hardware Acceleration in Firefox is ENABLED. Chrome is the New Internet Explorer so I don't want to use it... please advise?

I've tried other webcams (even though this IDENTICAL one worked on the 6 to 7 year old laptop) and it's always the same error message.


3CX Hosted Instance

 

[Emanuele Bizzarri]

Hi,
Firefox currently doesn' support VideoFrame, that it is used by the blurring feature.
https://developer.mozilla.org/en-US/docs/Web/API/VideoFrame

 

[[c14g] Cyber Security]

Thank you, So it was just an odd bug that it worked, in firefox, on the old Intel i7?

 

[Emanuele Bizzarri]

Hi,
it never worked in firefox.
I don't know how you made it work on ff.
Can you send a ff screenshot where it is working?

Thank you

 

[Emanuele Bizzarri]

Or maybe on your old pc you have installed an external application that make the blurring effect at driver level, then it works for every application

 

[[c14g] Cyber Security]

I lied, whoops. My fault, I booted up the old laptop and tried and same error message. My apologizes for spreading misinformation. Too many calls with too many platforms.

 

[Emanuele Bizzarri]

No problem.
Please let us know If you use a web platform (not binary client) in which blurring is supported also in firefox, so we can take suggestions on how to make a better support fo it

 

[[c14g] Cyber Security]

So interestingly enough, I noticed that Chromium and Opera (both on Linux, but Chromium based) no longer support the blurring option either. This was the whole reason I tried both of those browsers. Is this change to no longer support blurring, by design?

 

[Emanuele Bizzarri]

Hi,
could you open the console of the browser you want to use (F12) and paste this code?
(function() { if(!window.VideoFrame){ console.warn('VideoFrame not supported, the blurring feature is not available'); return false; } let canvas=new OffscreenCanvas(1, 1); let gl = canvas.getContext("webgl",{ alpha: false, antialias: false, depth: false, failIfMajorPerformanceCaveat:true, powerPreference: 'high-performance', stencil: false, } ) ; let res=gl && gl instanceof WebGLRenderingContext; if(!!res){ console.info('webgl is supported, the blurring feature is available'); } else{ console.warn('webgl is not supported, the blurring feature is not available'); } return res; })();
then tell us the message returned from the function.
Which graphic card do you have on your Asus ProArt StudioBook 16?
If you have an nvidia card, did you installed the proprietary drivers?

 

[Emanuele Bizzarri]

Also tried opera on debian and blurring is working properly on i3 pc with intel graphics controller