Solved Time dependent routing to different queue

[GRAT]

Hey,

I can´t really get my head around the time dependent routing rules.

The problem is:

Every inbound caller immediately lands in "Queue 1" and as soon as one of the receptionists is free, the call is answered and transfered.

This is working and correct from Monday morning to Friday noon.

"Queue 1" is definded as the default target in the Trunk Settings.

Friday afternoon all incomings calls should be transferred to "Queue 2" because of a smaller team.

In short:
The business hours stay the same from monday to friday, but on friday afternoon all calls should be routed to a different queue.

Thanks for your input, I am somehow stuck with this and any help is appreciated.

Best regards,

GRAT

 

[VasilisV_3CX]

Hey Grat,

Could I confirm the total working hours to better assist? As I understand it, you require the queues to work as follows (times are examples):

• Monday - Thursday: 08:00 - 17:00 -> Queue 1
• Friday: 08:00 - 12:00 -> Queue 1
• Friday 12:00 - 17:00 -> Queue 2

Is the above correct? What would you like to happen after hours?

 

[GRAT]

Yes, the above mentioned situation is exactly right.

In the after hours, the call shall be routed to an extension that immediately goes to Voicemail.

So far I have just switched to Queue 2 when it was Friday at 12:00 and switched back on sunday so when business hours would start at 8:00 the correct routing would be in place again.

Thanks,

Grat

 

[VasilisV_3CX]

This can be done, and is outlined in more detail in this post: https://www.3cx.com/community/threads/setting-up-a-ring-group-for-just-saturdays.77786/

Using the CFD (Call Flow Designer), will allow you to create the 3 'conditions' (routing options) you require.

 

[GRAT]

Thank you - I just implemented it successfully with a design from CFD.