Transcription Suddenly No Longer Working

[f1_power]

We have been using the 3CX Transcription service and until recently has been working fine but recently it has just stopped working.

We have done all the troubleshooting, restarting services, checking Firewall ports etc but can't understand or work out how to resolve. Does anyone have any clues or places we could look to troubleshoot further?

Current version installed is Version 20.0 Update 9 (Build 995 Release - AI 1.4.48) with 32SC AI Licence

 

[N_G]

Are you sure you have the Enterprise Plus license? Not just the AI edition license? Transcription via 3CX Cloud requires an upgrade to the license and this has been required for quite some time now.

If you don't have it, then no need to buy the upgrade - Our own transcription service is being retired at some point as there are plenty low cost transcription providers now Grok, OpenAI etc and more coming. So just go with Grok or OpenAI, Google right away