Transfer failed from DR

[gschwab]

Ok I have the small business paid version 10 sp 6 installed, A grandstream 4108 gateway connected to 4 PSTN lines. 2 yealink T38G and 5 T20P phones .
I have 2 DR's one for normal business hours and one for after hours.
Outgoing calls work fine.

After hours DR transfers call to appropriate voicemail as it should, no problem.

Normal business hours DR is set to transfer to extensons ie: press 1 for sale press 2 for accounting and they are properly set to do so. when call in during normal business hours the transfers fail. here is the log of one such call.

07:05:47.218 [CM503008]: Call(91): Call is terminated
07:05:42.406 Currently active calls - 1: [91]
07:05:41.125 [CM503016]: Call(91): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
07:05:41.125 [todo] Call(91): Can not call sip:[email protected]:5062: there's no free SLA appearance
07:05:41.125 Failed to acquire SLA slot for DN 122; TODO: Do proper message
07:05:41.078 [CM503004]: Call(91): Route 1: Ext:Ext.122@[Dev:sip:[email protected]:5062]
07:05:41.078 [CM503010]: Making route(s) to <sip:[email protected]:5060>
07:05:13.421 [CM503007]: Call(91): Device joined: sip:[email protected]:40600;rinstance=5a81b82b49780cb5
07:05:13.421 [CM503007]: Call(91): Device joined: sip:[email protected]:5060;transport=udp
07:05:13.406 [CM505001]: Ext.802: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
07:05:13.406 [CM503002]: Call(91): Alerting sip:[email protected]:40600;rinstance=5a81b82b49780cb5
07:05:13.265 [CM503025]: Call(91): Calling Ext:Ext.802@[Dev:sip:[email protected]:40600;rinstance=5a81b82b49780cb5]
07:05:13.218 [CM503004]: Call(91): Route 1: Ext:Ext.802@[Dev:sip:[email protected]:40600;rinstance=5a81b82b49780cb5]
07:05:13.218 [CM503010]: Making route(s) to <sip:[email protected]:5060>
07:05:13.218 [CM505002]: Gateway:[Lines1-2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 2.0, Ch:5) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
07:05:13.218 [CM503001]: Call(91): Incoming call from 9412280788@(Ln.10000@Lines1-2) to <sip:[email protected]:5060>
07:05:13.203 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:802

So it appears the it is looking for a SLA on this extension.
My question then is do i need to set some DSS keys as shared line ?
and on the Yealink T38G phones what goes into the "Value" field when setting a line key as a shared line? the manual says enter the "condition code" ??

Thank you in advance for your help
George

 

[danhriscanu]

Hi,

Your phone try to subscribe to SLA and we don't support this. We have our own SLA called Shared Parking. First you have to check that SLA is disabled in 3cx: go to Advanced->custom parameters->search for SLA and set both parameters to 0(zero). If the problem still persist reset your phone to factory settings, update latest firmware from manufacturer web site and provision it with 3cx Phone System.

 

[gschwab]

Thank You!
working great now. 3CX is awsome for the money you would be hard pressed to find a better solution for your ip pbx needs.