Transfer Recall

[Maxim_RIN]

Hi All,

my customer wants that when she transfers a call to annother extension, the call returns to her when it is'nt answered, despite if the phone is busy or not and if the transfer is blind or attended.

I know it works with blind transfer to a busy extension. But is this the only way it works?

Thanks for your time and answer.

 

[Charles_3CX]

Regarding your question, this is not a feature, I'm afraid. The option is to return only blind transferred calls when the destination is busy. If they do not answer, the call will go to whichever destination is set under the extensions' forwarding rules.

 

[Maxim_RIN]

Hi Charles_3CX,

thanks for your answer, I allready thought that.
The customer is not happy with the answer, but hey that's how it works ☺

I'm now trying to discuss, to set a workable timer on the forwarding rules that the call falls back to an extension or back to the, or a different Queue.

Does 3CX see a transferred call as an internal or as an external call?