Transferred calls - Customer number instead of user transferring.

[RESOLVE-WR]

Morning team,

Please can someone help with the below query?

Our customer wants it so that whenever a call is transferred, the receiver sees the caller's ID rather than the agent who transferred the call.

Thanks,

 

[Charles_3CX]

This will depend in how the call us transferred and the endpoint receiving the transfer, whether it is a blind or an attended transfer and if using IP phones ect..