Trunk Crossover

[Krishna.Menon]

Hi All,

I have two separate trunks registered with the 3CX cloud PBX. Each trunk has a DID. When I wrote the DID rule in the PBX for one trunk, it doesn't route through the intended trunk instead routes to the other trunk which has no association with the DID.

Any ideas?

Cheers,
Krishna

 

[YiannisH_3CX]

Hi @Krishna.Menon

It looks like you are having call source identification issues. In your case the PBX matches all incoming calls to the first trunk and not the second. This could be due to several reason depending on your configuration and the information your provider is sending during inbound calls.

This guide shows how the PBX matches inbound calls to trunks. Are you using a 3CX supported provider or a different one?
Also why do you have 2 trunks with one DID each and not 1 trunk with 2 DIDs?