Trying to Renew License and its Failing

[Keaters44]

Hello,

I am trying to renew my hosting licensing with 3CX but when I click on review and go to the payment screen, it comes up with a message saying there is an unpaid order and to cancel it, but I cannot find the order and the shopping cart only has the order I am trying to do. This is not ideal because I want to renew before the price goes up tomorrow. How can I delete the order that I cannot see.

 

[SteveITS]

Contact 3CX customer service...IIRC if an order was started but not finished it can get stuck in that state.

 

[Keaters44]

Hi @SteveITS,

I have done this and now just waiting on a response. I hope a 3CX member such as @Charles_3CX can see and help quicker.

 

[Charles_3CX]

Hi @SteveITS,

I have done this and now just waiting on a response. I hope a 3CX member such as @Charles_3CX can see and help quicker.

I believe you contacted our CSR team, and they are currently assisting you.

There is not much we can do from 3cx Technical support in regard to orders and payment issues, but I am sure a very capable CSR team member will be able to help you with this

 

[Keaters44]

@Charles_3CX I did contact Andreas at your CSR Team and because the order is stuck, I need to wait to 2PM EST to see if I can try it again. If it is not, it won't be resolved until Thursday because of the Cypress banking holiday tomorrow. I will try again at 2PM and see if it works.