Turn off stop call recording option

[User3Inc]

Hi,

We are on the latest version of 3CX.

Users who we have made managers have the ability to stop call recordings within their departments even though we have turned off the option in their "Options" settings.

Is there another setting we need to adjust for this?

Thanks

 

[NicholasP_3CX]

The Managers do have access to the users page and can configure their own extension settings.

There is no way to override this behaviour. You either trust them to keep the settings as is, or you dont.

In your case they are abusing this elevated access. You can track this in the audit log.

 

[User3Inc]

The Managers do have access to the users page and can configure their own extension settings.

There is no way to override this behaviour. You either trust them to keep the settings as is, or you dont.

In your case they are abusing this elevated access. You can track this in the audit log.

Thanks for confirming.

Is it possible to setup alerting if call recordings were turned off? if so, how would we do that?

 

[NicholasP_3CX]

The only way you can track this is to monitor the audit log, or by creating a call report and seeing which users and which calls dont have recordings.