Twilio generic SIP Trunk - issues with registration new sip accounts

dubas

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Joined
May 22, 2025
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Hello everyone,
is there any limit in Twilio to register more than 10/20 SIP accounts per one SIP domain? Old phones are working, but when i'm trying to register new phones i have an issue - SIP account is not register.

I have this error:
Unable to parse message from provider twilio. Error: Unknown message received: { "ParentAccountSid": null, "Payload": "{\"resource_sid\":\"XXXXXXXXXXXXX\",\"service_sid\":null,\"error_code\":\"32009\",\"more_info\":{\"Msg\":\"Your TwiML tried to Dial a Twilio SIP Registered User that is not currently registered\",\"ErrorCode\":\"32009,Your TwiML tried to Dial a Twilio SIP Registered User that is not currently registered\",\"LogLevel\":\"WARNING\"},\"webhook\":{\"type\":\"application/json\",\"request\":{\"url\":\"sip:[email protected]\",\"method\":\"INVITE\",\"headers\":{},\"parameters\":{\"To\":\"sip:[email protected]\"}},\"response\":{\"status_code\":null,\"headers\":{},\"body\":null}}}", "Level": "WARNING", "Timestamp": "2025-05-22T12:49:41.454173Z", "PayloadType": "application/json", "AccountSid": "XXXXXXXXXXXXX", "Sid": "XXXXXXXXXXXXX" }
 

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