Twilio SIP Trunk, can't make Outbound calls

[flightchris]

Hi I tried to connect a twilio SIP domain and only was able to receive calls. When I tried to make calls I would get a forbidden by administrator error.

I then tried to follow the instructions here https://www.3cx.com/docs/sip-trunk/twilio/

But I cannot access the Advanced settings menu in order to do this step because I believe this is the SMB version:

1. E.164 Processing must be disabled in the Admin Console. You can do so by navigating to Advanced → E164. Disable the “Process E164 numbers” options and save the changes.

Any advice would be much appreciated.

 

[YiannisH_3CX]

Hello @flightchris

I am curious what template you used to add Twilio on SMB since it's not yet available. Did you use a different template?
Also the “Process E164 numbers” option is disabled on all SMBs by default.

 

[flightchris]

Oh yes I used the first one CallCentric, as there were no other option for a generic, and we own all our numbers on Twilio currently

 

[YiannisH_3CX]

Oh yes I used the first one CallCentric, as there were no other option for a generic, and we own all our numbers on Twilio currently

That would explain why it's not working then. Callcentric is registration based where Twilio is IP based that uses credentials. Also their settings are very different.
Please be patient as Twilio will be available on SMB shortly when Update 5 arrives.