Twillio Outbound

[Yilmaz]

I have configured some Twillio trunks but having an issue with the outbound calls regarding outbound rules but I have set it up

If used the same configuration for other providers and it works

 

[YiannisH_3CX]

Hi @Yilmaz

Make sure E164 processing is off and check your outbound rules again.

 

[Yilmaz]

Hi @Yilmaz

Make sure E164 processing is off and check your outbound rules again.

Do I need to check
In the dip trunk setting on the outbound rules?

Which setting is it in?

 

[Yilmaz]

I do not see any setting for outbound E164 in the outbound rules

In trunk settings I see E164 setting for inbound

I do not want to change those as the inbound is working

 

[NicholasP_3CX]

You would need to uncheck the E164 processing



This would basically send your calls out as dialled without modifying the number on your behalf.

Then check your outbound rules.

 

[Yilmaz]

Yes my E164 processing was switched off

 

[Yilmaz]

I have assigned the extension to the outbound rules In trunk but it still
Says there is no outbound rule for the extension

 

[TanSG]

Can you check your Twillio log and see what it said too?

 

[Yilmaz]

it is not reaching Twillio

 

[YiannisH_3CX]

Post a screenshot of your outbound rule if possible.

 

[Yilmaz]

I have tried both outbound number to display as 07 & +447

 

[YiannisH_3CX]

Remove all restrictions in the outbound rule apart from the extension 114 and try making a call from extension 114. Does that work? How are you dialing the number from the users device?

 

[Yilmaz]

What do you mean remove restrictions

When I want to dial
A UK number the number for example will be 015827226767

So I will dial that number

I have removed the 1st digit which is 0 and prepended +44

 

[Yilmaz]

Okay, I have an update regarding this, Inbound calls work okay with Twillio, but Outbound calls do not work, however, I can call outbound with my Telnyx account, I wish to migrate from Telnyx and move all my numbers over to Twillio but am unable to get the outbound calls working.

 

[Yilmaz]

Ok I have another update however still not calling out of Twillio

In the Twillio I have created an SID and private key for that specific trunk plug the credentials in the 3cx and it’s still not working

Inbound calls and inbound sms works on mobile

Inbound calls on landline number works but can not get the 3cx to dial out using the Twillio trunk and it doesn’t seem to be reaching Twillio to get the logs

 

[leejor]

Have you looked at the 3CX Activity Log (Verbose) to what issue the PBX actually has, with the call?

 

[Yilmaz]

not sure how to do this

 

[leejor]

If your version has it available, it will be...Admin Console, Dashboard, then scroll down to Troubleshooting...Activity Log.
Under Settings, you can change the Logging Level to Verbose if the current level doesn't provide enough information.
You may need to place another failing call, then check the logs (refresh).