Solved Unable to access remote phonebook. 3CX Hosted. Yealink T4X

[Ocean Support]

Hi there,

Since about a week ago we've been unable to access our remote phonebook.
Everything looks okay and it's definitely being accessed as incoming calls are recognised, but any time we go to look at the phonebook it looks like the attached image.

I have disabled "Only Trusted Certificates" in the phone settings and still have no joy.

Is anyone able to give me any insight on this issue please?

 

[Alphabetic]

log in to the GUI of the phone and see if you can get at the XML via URL.

If not, check firewall/DNS.

 

[Ocean Support]

log in to the GUI of the phone and see if you can get at the XML via URL.

If not, check firewall/DNS.

Thank you for your response.

It's interesting, upon going to the XML URL, it looks like the attached. That just looks like blank entries. But the phonebook is clearly populated on the 3CX system.

 

[Alphabetic]

Are you using a custom template?

 

[Ocean Support]

No I exported a blank template from 3CX and populated that.

 

[Alphabetic]

What do you mean? For the phone provisioning are you using a supported template?

 

[Ocean Support]

Oh sorry, yes we are.

 

[Ocean Support]

Still having trouble with this issue. Firewall and DNS has been checked but we're not sure what exactly needs checking.

 

[Ocean Support]

I have managed to resolve this issue. I'm not sure why but possibly a new change from 3CX has changed the way that it reads remote phonebooks on Yealink devices. I had to move the names over to the "First Name" column instead of "Company" and the phone number from "Business Number" to "Mobile Number".

 

[bitn2]

That was always the way in v16->v18->v20 never changed

 

[Ocean Support]

That was always the way in v16->v18->v20 never changed

That's odd.
It worked fine for months then suddenly didn't?

 

[bitn2]

Strange... Its always only the mobile number on hardware phones. Also the company name was never shown there.

 

[JohnS_3CX]

Hosted Pro / Enterprise full system or 3CX FREE / SMB?

The FREE / SMB does not have the phonebook feature for IP Phones.

 

[Ocean Support]

Hosted Pro / Enterprise full system or 3CX FREE / SMB?

The FREE / SMB does not have the phonebook feature for IP Phones.

It's Enterprise, but I managed to fix the issue as per my comment above.
I'm just perplexed why it just suddenly stopped working.

 

[JohnS_3CX]

This has always been the case, it never changed at least from V15.5 that I remember.

There was never a time in between where we populated the phone books from other fields. It was always populated with "Mobile" "First" "Last" names only.

 

[bitn2]

This has always been the case, it never changed at least from V15.5 that I remember.

There was never a time in between where we populated the phone books from other fields. It was always populated with "Mobile" "First" "Last" names only.

Thats it what i said... That was always the way