Solved Unable to add Twilio Trunk

[Hitman1979]

Hi members,

I have enrolled for free edition of hosted 3cx but I am unable to create any trunk.

Version 20.0 Update 5 (Build 510)

I get error "Only one trunk allowed for trial accounts". I dont have any trunks apart from 3cx live chat default one.

Any pointers are appreciated.

Regards
Hit

 

[YiannisH_3CX]

Hello @Hitman1979

I will send you a pm to ask for some specifics.

 

[newbievoipuser]

Hey did you resolve your issue? I am having the same issue.

 

[Hitman1979]

Nope.. it didn't work for me. Thinking of upgrading the account with Twilio.

 

[NicholasP_3CX]

In your Twilio account the trunk has been registered. You will need to delete this from your Twilio account. This is not a 3CX error.

Twilio sees that you tried to connect a trunk. Even if you delete it from 3CX, it will still see it as a trunk in the providers portal.

 

[newbievoipuser]

I am not sure how my twilio trunk could have been registered as I just created the Twilio account to be used with 3cx.

 

[NicholasP_3CX]

You can see the configured sip trunks in your twilio account. Just click on the assigned number and you should see a drop down with assigned SIP Trunks.

 

[newbievoipuser]

I was able to resolve the issue, it was not because the trunk was assigned it was because my account was still in the trial stage. Once I've upgraded I was able to add the Twilio trunk.