Unable to edit SIP trunk after upgrade to v20

[Matthew Wheeldon]

We are a long standing 3cx enterprise user running on windows, we upgraded to v20 update 2 from the latest v18 yesterday, everything seems to be working however when we try to edit the SIP trunk rather than seeing the details of the trunk we get the homepage, the trunk itself is passing calls fine and i edited last week in v18 fine. The trunk is for the uk providor Orbtalk which was a supported provider when we first started using 3cx many years ago. We can edit the details of our gateway and even the webmeeting bridge fine just not the SIP trunk?

many thanks
Matt Wheeldon

 

[NikolasA_3CX]

Hi @Matthew Wheeldon

The reason for this issue is that the template that was used on V18 for this provider no longer exists on V20, and the browser cannot load it.

In this case, you will need to delete the trunk and recreate it using a generic template.

 

[rscott101]

I'm having exactly the same issue. Whoever at 3cx thought this was a good idea?
Am unable to even view our main trunk, to see if that's the issue with our out of office divert not working.

 

[Matthew Wheeldon]

I'm having exactly the same issue. Whoever at 3cx thought this was a good idea?
Am unable to even view our main trunk, to see if that's the issue with our out of office divert not working.

We solved it using the export and edit suggestion in the thread at https://www.3cx.com/community/threads/unable-te-open-sip-trunk-settings-after-v20-upgrade.126096/

Your provider may also have made their own template for v20 as well.

cheers
Matt