unable to get external phones to work

Andrei6

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Sep 27, 2024
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Hi, i`m new to 3cx and i am currently trialing the free version. I have successfully configured/provisioned 3 Yealink phones ( T54W, T57W and T58W). If i leave them on the LAN everything works fine, but the moment i switch them to the FQDN they stop working. Mostly they wont connect at all, but sometimes only one of the 3 connects working perfectly fine (as in voice both ways, directory works fine, etc...) except for the BLF presence.

The calls work fine from the mobile app or from the browser. (on an external connection as well)
The NAT`ing is configured as per the online instructions, i even configured a DMZ to make sure NAT is not the problem.
I have deleted users, recreated them, restarted phones the system/router, updated system and phones ... you name it...
When i look at the pcap files on the phone i see the registration is being sent, but noting comes back. When i check the pcap on 3cx i see the registration request, 3cx sends back a 407 and that's it.

It looks like there is a system setting preventing a successful registration over the internet. Is this a limitation with the FREE version?

Any help would be greatly appreciated.
 
These are networking problems. Firewall or provider blocking connections. Use the 3CX router phones. Nothing to do with license restrictions.
 

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