unable to get outbound calls

[nuterpoo]

I'm using number people and can't get outbound calls working with error 401 inbound calls still work.

 

[YiannisH_3CX]

Hi @nuterpoo

Which provider are you using? Is it a registration based provider or IP based?
Based on the error I would assume its a registration based provider and the authentication is failing when you try to perform outbound calls.
Also it might be that you are looking at the wrong error. All registration based providers will respond with a 401 or 407 when performing an outbound call so the PBX can authenticate with the next request so its not necessarily wrong.

Check the activity log of the PBX for further details

 

[nuterpoo]

it's register based and just says 401 failure

 

[YiannisH_3CX]

Which provider are you using if you don't mind me asking. Also does it appear registered in the management console (green dot)?

 

[nuterpoo]

yes got the green point and the provider is number people the error is unauthorized/invite

 

[YiannisH_3CX]

yes got the green point and the provider is number people the error is unauthorized/invite

So either your SIP credentials are wrong (auth ID or password) or you are trying to send a wrong number or wrong number format. Your provider should be able to tell you which of this is causing the issue so you can adjust your settings.

 

[nuterpoo]

inbound calls work. how do you change number format thanks

 

[YiannisH_3CX]

Your provider should be able to tell you which of this is causing the issue so you can adjust your settings.

Contact your provider and ask them what the issue is and what they expect to see before making any changes to the PBX.

 

[nuterpoo]

okay thanks