Unable to make Calls - How to achieve PCAP log from PBX side

chillitrends

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We are testing the platform currently with a number purchased from Twilio. With existing integration we are able to receive the calls, however unable to make calls. It says 3cx unable to reach the number you have dialled.

The sample log achieved is as below.

Device +xx xxx xxx xx dialed on (AnyLine@xxxx) has reached max amount of calls - Call(from "xxxxx"<sip:[email protected]>;tag=pioigdXKeSUNViG0lBMdzgBD4SzBNUBy to +xxxxphonenumber)

While pursuing the issue with Twilio they are asking for the PCAP log from PBX side. Can anyone assist with this issue or could please help to download the PCAP log.

Any help would be highly appreciated.
 

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