Unable to make calls

[Shin]

Hi everyone,

Since the 16 update we are unable to make calls using the android client.

Once we enter an extension/number and tap call. The phone switches to the android "phone" application and calls a random 5 digit phone number, which obviously doesn't do anything.
This happens on all smartphones. I myself have a Huawei Mate Lite 10.

Thanks for the advice.

 

[Shin]

Additonal Info:
-------------------------------------------------------
Phone Model: Huawei Mate Lite 10 (My device, but same on all my collegues' devices)
Version: Android 8.0.0 // EMUI 8.0.0 // Kernel 4.4.23+ // Custom: CUSTC432D1

Handset: Smartphone
Connection: Both wifi and 4g give the issues
Server: Cloudhosted 3cx

 

[JohnS_3CX]

Hi Shin,

Under Advanced, look at the Car/Bluetooth Support option and toggle it.

The kill the app the and restart your phone and try again.

 

[Shin]

Hi JohnS,

Thank you for the reply! Disabling the car/bluetooth support "fixes" the issues. But once I enable it again the issue returns.

 

[JohnS_3CX]

Leave it disabled for now please, you should still have full functionality including bluetooth support without it.

 

[Shin]

I shall leave it disabled then! Thank you for the support!

Feel free to close or handle this thread as you see fit. My issue is resolved.