unable to make international call

[HARVINDER SINGH]

HI , i am unable to make internatinall calls, internation calls are already allowed on SIP end porvider, didnt find option to "Allow Country Codes" 3CX free version.

 

[TheodorosG_3CX]

For the SMB Free there is no restrictions on the countries that you can dial.
As soon as you have confirmed that the calls are allowed from the provider check also the outbound rules on your system.

Note that outbound rules are processed in a top down, first matching fashion, so ensure that the rules do not clash with anything on the top.

 

[HARVINDER SINGH]

thank @TheodorosG_3CX for quick reply,
please the attached outbound rule , when i dial the number , it says call not establised contact administeator.
SIP provider saying they can see internation number hitting there server. International destination is - singapore

 

[TheodorosG_3CX]

So the call does reach the provider?

 

[HARVINDER SINGH]

So the call does reach the provider?

no it is not reaching to SIP provider, just international calls only , other local calls are working fine

 

[TheodorosG_3CX]

What error do you see in the event log when making the call?

 

[HARVINDER SINGH]

i cant see any thing for the call in event log

 

[TheodorosG_3CX]

Did you make any test call today?
If there is no error then this mean that the call did reached the provider and you might need to check with them.

 

[HARVINDER SINGH]

yes I did

 

[TheodorosG_3CX]

So the call went to the provider.
Then you need to clarify with them why it does not proceeded to the destination.

 

[HARVINDER SINGH]

is there any way to provid them error logs from 3cx , they just confimed unable to see call on there network

 

[TheodorosG_3CX]

You may create a paid Support Ticket if further troubleshooting is required.

 

[fortech]

Hi Harvinder, just a quick footnote,
you may want to double check your outbound rules and possibly add a few more in to see if this can help

for reference, when I setup a 3cx instance normally I put in place a series of rules for different dial scenarios, so for example



ie, my default setting is first for a 10-digit dial rule, which covers calls in north america such as
abc-def-ghij

then a catch-all for outbound international, basically anything with prefix 011 and then 'whatever else' as call digit length

then a simple rule for permit skip the local area code if people want to avoid dial that (ie, local area code for me is 902 so if client wants to reach 902-123-4567 they may dial simply 123-4567 and the system will auto-complete / assume 902 is a given

then an 11-digit dialer to get north america 'long distance' that client prefixes with a one

and the system default rule, any 3-digit dial is for internal use only and does not route up to the SIP trunk

ie, maybe your problem is that your rules are not suitably matching what you are trying to do
and hence they fail

note in my screenshot above all my "Route1" are going out to a single SIP trunk carrier I have set on my 3cx host
but I've obscured the name in my snip. but it is there and visible just hidden in this thread / obscured.
you can optionally route to different sip trunks etc if you prefer one carrier over another for international vs 'local' etc
but that is 'icing'
and of course could designate 'failback' sip trunk route (ie, if first trunk is down use second trunk to route outbound, etc)

hope this helps
Tim