Unable to renew license 3CX Pro due to "Have 3CX Hosted" checkbox greyed out.

[Spindrift]

I have just moved my 3CX PRO (v20) from hosted to self managed (now hosted on AWS lightsail)

This worked just fine but when I now try to renew my 3CX license it will not allow me to uncheck the "Have 3CX Hosted?" checkbox.

The license is due to expire on 28/12/2024 at 11am (tomorrow)

I just want to renew 3CX license but no longer need hosting on 3cx.

Any suggestions?

 

[VictorYourITGroup]

Hi Spindrift,
Did you shut down the VM on the Host server. Not the same issue but something to check.

Solved Thread '3CX V20 migration from Hosted to on-premises/self-hosted server'

Sep 28, 2024

Hi there,

I have a case, where the customer has hosted license (Pro 16SC) and they want to migrate their PBX locally, on their own server (self-hosted). The license is expiring next month, so we are preparing this, with the scop to renew it without the hosting option.

As usual, I got a backup from the running system and setup already a local server. During the restore of the backup I get the following message:

Invalid backup file​

Error creating FQDN: License key is hosted but change IP request is received from non-hosted VM

When I click the blue "OK" button (the only...

• apitsos
• 3cx migration hosted 3cx migration pro license migration self-hosted
• Replies: 2
• Forum: Phone System / PBX

 

[Spindrift]

Hi Spindrift,
Did you shut down the VM on the Host server. Not the same issue but something to check.

Solved Thread '3CX V20 migration from Hosted to on-premises/self-hosted server'

Sep 28, 2024

Hi there,

I have a case, where the customer has hosted license (Pro 16SC) and they want to migrate their PBX locally, on their own server (self-hosted). The license is expiring next month, so we are preparing this, with the scop to renew it without the hosting option.

As usual, I got a backup from the running system and setup already a local server. During the restore of the backup I get the following message:

Invalid backup file​

Error creating FQDN: License key is hosted but change IP request is received from non-hosted VM

When I click the blue "OK" button (the only...

• apitsos
• 3cx migration hosted 3cx migration pro license migration self-hosted
• Replies: 2
• Forum: Phone System / PBX

It was hosted by 3CX. I "stopped" the instance by changing the Install Status to Stopped, then self hosted on AWS lightsail.

I have sent renewals@ an email which I hope they will resolve.

Thanks

 

[MarcM_3CX]

Please contact us using the contact form on our website and provide us with all the necessary information. Please do not post any data here in the forum.
This way we can quickly resolve this request.