When you process renewal via the portal, it creates an order.
If, for some reason, communication between the card provider and checkout is interrupted or payment verification is not processed correctly, the payment status in this case will be incomplete.
This is why you will see the error that no payment can be made due to unprocessed orders.
You can contact our customer service team by emailing [email protected] or opening a chat from our website so that we can check the order status for you and, if required, request the cancellation of incomplete orders on your behalf.
In the meantime, also contact your card provider to check if there are no restrictions or issues on their side.
