Unable to reset user credentials, "Licence is not authorised to use 3CX SMTP"

[Zaffarn]

Hi

I am unable to reset passwords or credentials fIor any user including myself, I had previously logged into the system because of which I am still logged in, however when I checked the logs for emails, it shows error "Licence not authorised to use 3CX SMTP" this is a new 8SC setup currently in free trial mode. this has never happened before, please help

 

[K_SAK]

Hi,

Any chance your subscription already expired? You can try reloading the licence in case something got messed there. Also make sure your fqdn IP matches the IP the server actually uses.

 

[Zaffarn]

Hi K

That is what I thought first, so I created another fresh new trail instance with same licence type using a different email address and it gives same error. Both the instances are Free trial instances hosted by 3CX.

Background: Basically we had 16SC licence hosted by 3CX which was coming to end, and we wanted to downgrade to 8SC, but we were told downgrade is not possible, only way is to create a new instance and buy the 8SC instance, so when I tried this, all I keep getting is this error for emails, so we don't get any emails now and I can't seem to login to the instance which we created and configured the phones. So I tried to create a new one after reading the posts, but the new instance has same issue

b/w

 

[K_SAK]

What install type is it? Hosted by 3CX, self hosted cloud/on-prem?

Dashboard shows everything green?

 

[Zaffarn]

What install type is it? Hosted by 3CX, self hosted cloud/on-prem?

Dashboard shows everything green?

3CX hosted, when I was able to log in, it was all green except "Storage" which we hadn't configured

.

 

[bitn2]

Downgrade is possible, why not?

 

[K_SAK]

By the way, if you set your own SMTP, that works I assume?

 

[Charles_3CX]

Hi K

That is what I thought first, so I created another fresh new trail instance with same licence type using a different email address and it gives same error. Both the instances are Free trial instances hosted by 3CX.

Background: Basically we had 16SC licence hosted by 3CX which was coming to end, and we wanted to downgrade to 8SC, but we were told downgrade is not possible, only way is to create a new instance and buy the 8SC instance, so when I tried this, all I keep getting is this error for emails, so we don't get any emails now and I can't seem to login to the instance which we created and configured the phones. So I tried to create a new one after reading the posts, but the new instance has same issue

b/w

Are you using a trial subscription or deploying instances through a commercial paid subscription?

Additionally, could you please provide us with the error message you received for the emails you mentioned?