Unable to route a DID to a user's extension (Breeze Connect)

[tom.jones.techops]

Hi all,
I note there is a similar thread on this:
Previous Post
I am having the exact same issue. Inbound calls are being routed to the Queue instead of the user's extension for user DIDs. I have contacted Breeze Connect who have enabled E164. Issue still persists for me unfortunately. Any further ideas on what could be causing this?

 

[YiannisH_3CX]

Hi @tom.jones.techops

If you navigate to the "Office Hours" tab, where are the calls routed there?
Have you set up office hours?

 

[tom.jones.techops]

Hi @YiannisH_3CX,
Yes, the office hours tab is configured and calls in there are routed to the queue. If you took that away, how would you control office hours on the queue?

 

[YiannisH_3CX]

I just wanted to make sure that everything was set up correctly. I will send you p.m shortly to ask for some more details about your setup.