Unable to submit support ticket

[George C]

We have a 3CX Professional Perpetual license, version 15.5.10244.4, but I am unable to submit a support ticket for an issue we are experiencing. When trying to open a support ticket, I'm notified that we have 0 available support cases and that I need to purchase support. I have confirmed that license is still valid through Oct of this year. I have previously been able to submit support tickets, so why am I being asked to purchase support now? Any help would be greatly appreciated.

 

[YiannisH_3CX]

Hello @George C

Please note that support is not included in licence key maintenance. In order to open a ticket you will need to purchase one.
When were you able to open a ticket?

 

[George C]

I was last able to open a ticket around January of this year. Nothing has changed since then and I was not previously given a number of times that I could contact support. Now when I'm shown a number of 0. This is not something that I had ever seen in the past.

 

[YiannisH_3CX]

Are you a 3CX partner or an end user?

 

[George C]

We are a 3CX partner

 

[YiannisH_3CX]

In the case you need to contact our costumer support department to check why you are unable to open a ticket. https://www.3cx.com/company/contact/