Unable to upgrade to PRO 4 SC from 3CX Standard 2 SC

[tausefk]

Hi,

I attempted to upgrade to PRO 4 SC through the 3CX Portal by selecting the Pro 4 SC option under "My Systems" and paid with my card. However, the payment was declined by my bank for an unknown reason, so the transaction did not go through.

Now, when I try to complete the purchase again, I receive the following message: "The provided license key has unpaid orders. You should pay these orders or cancel them before creating a new order for this key."

I am unsure how to proceed with the unpaid order or how to cancel it. Could you please advise on how to resolve this issue?

Thank you.

 

[Evolute IT]

https://www.3cx.com/contact/

Order support

 

[tausefk]

https://www.3cx.com/contact/

Order support

Done, thanks but was hoping for a quicker response here

 

[SteveITS]

Basically, 3CX has to fix it for you. If something happens to payment the order gets stuck in limbo so another one can't be created.