Unable to upgrade v18 although license is NOT expired.

[RobertS]

Stuck not able to upgrade sine the upgrade will not go through without a license. This is horrible customer service to leave a paying customer without a system??? NO options in the customer portal to purchase a license.

Can't restore it - says licenses is expired - 3CX might want to get your time zones worked out since it's NOT 3/31 here.

NOT HAPPY!

Perfect! Now it can't be found???

OH well, I guess they don't care about paying customers.

 

[bitn2]

What kind of licence is this? Looks like the old free version. If you are not on v18 U9a build 35 your not able to upgrade. This is known since a long time. Now you have to contact support to get help.

 

[NicholasP_3CX]

You will need to contact our customer service team through the contact form on the top right to get this sorted out.

https://www.3cx.com/contact/

 

[RobertS]

It was not a free license. it was a paid 4 SC license that expires today but your system says it was already expired so It would not upgrade.

It is up to you the company to provide a pathway for a client to purchase a license. Especially considering it was not expired at the time. It's just good customer service. I manage many 3CX systems, so I am very familiar with it, I need you to fix the licensing portal, so it works. You might want to look at the screenshots of all the licensing portal errors I received before making assumptions.

 

[bitn2]

It was not a free license. it was a paid 4 SC license that expires today but your system says it was already expired so It would not upgrade.

It is up to you the company to provide a pathway for a client to purchase a license. Especially considering it was not expired at the time. It's just good customer service. I manage many 3CX systems, so I am very familiar with it, I need you to fix the licensing portal, so it works. You might want to look at the screenshots of all the licensing portal errors I received before making assumptions.

If something doesn't work and you can't fix it by yourself, you need to cantact support. If you don't want to do this, it's your problem.

 

[jed]

Stuck not able to upgrade sine the upgrade will not go through without a license. This is horrible customer service to leave a paying customer without a system??? NO options in the customer portal to purchase a license.

Can't restore it - says licenses is expired - 3CX might want to get your time zones worked out since it's NOT 3/31 here.

NOT HAPPY!

Perfect! Now it can't be found???

OH well, I guess they don't care about paying customers.

It was not a free license. it was a paid 4 SC license that expires today but your system says it was already expired so It would not upgrade.

It is up to you the company to provide a pathway for a client to purchase a license. Especially considering it was not expired at the time. It's just good customer service. I manage many 3CX systems, so I am very familiar with it, I need you to fix the licensing portal, so it works. You might want to look at the screenshots of all the licensing portal errors I received before making assumptions.

I´m sorry, RobertS; I´m impressed that you were given qualified answers to your post. I can understand a man can be frustrated, however, I do not understand how you may think that yelling and shit tone will qualify you to have a decent answer right away. Please keep the good tone; it is real humans using their time to answer questions on the Forum, even those who build the system are human and deserve a decent tone.
Hope you had your issue fixed.