Unknown user synced

[comfident]

Hi,

Running 3CX v18 latest version and the MS 365 Integration is successfully configured.
3CX is creating a Microsoft 365 extension with empty values like "First Name", "Last Name" or "E-Mail Adress".
How can find the cause, why the extension is created?

Regards,

 

[Alejandro_3CX]

Hi, is this was a previous integration that you were using before the sp8, then please try to reprovisioning the app as mentioned here

Your system must be running version 18.0.8.939

Also check that your using only sync these users and not all users, then validate if the issue reoccurs or not.

 

[comfident]

Hi,

I'm not quite sure, if it was v18 SP7 or already SP8.
How can i get this information?

In the MS 365 integration i have choosen "All users excpect these", so an extension is created automatically for new users.
I'm afraid, that if this option is getting changed, all extensions will get deleted and had to fully configured again.
That would be a disaster!

Can we get this to work without changing this option?
What happens, if i change this option?
Does the extensions get recreated and must be configured again from scratch?

 

[Alejandro_3CX]

The synchronization is just one way, from O365 to 3CX and not vice versa.

So if you delete a user in the 3CX then he/she will remain in the O365.

 

[comfident]

I'm aware of this.
I did mean when the users/extensions get's deleted in 3CX, when changing option to "Only these users" within 3CX MS 365 integration, would also be a disaster.

How does 3CX handle the change within 3CX MS 365 integration?
Does the extensions get's recreated and must be configured again from scratch?
What happens for reprovisioning the MS 365 integration?

 

[Alejandro_3CX]

by enabling only these users, check the extensions that are currently synchronized, if you do not select the extensions then they will stop the sync.

So, please try using that function instead and validate if still there will be new extensions without any name, last name, email, created or not.

 

[comfident]

Will also all extension preserved, after the reprovisioning of MS 365 within 3CX?

 

[Alejandro_3CX]

listen, if you have already a user with an extension, email configured and you sync this email address then the system will sync the user and not create a new extension since it already exists in the 3CX.

A new extension will be created when the email that you are synchronizing does not exist for any user in the 3cx.

You can try this with your NFR key if you want to test it.