Unsync user from office 365

[Merrick]

I have a user (reception) that was synced to an email address that was inadvertently added to the extension data. The extension is still showing as synced with office365 even after the email has been deleted. How do I fix this so the extension shows that is in not synced?

Thanks for your help.

Merrick

 

[ClsVip]

You can delete the extension and re-create it to remove the 365 tags or check that the user is not added to any of the 365 sync sections, user, contact, calendar sync, from under the management console >settings >microsoft365 section, remove the extension also from the Azure AD extension group and restart the 3cx system sever service.

 

[Leonardo Rebelo]

yes indeed like ClsVip says, delete and re-create the extension.