Update billing information

[rish420]

Hello,

We were asked to submit an outgoing call report to identify call rate per extension by the senior management for the last three months. Upon running a report, I noticed that the call rates were all set at a default of 1 following which I exported the call rate from the PBX and matched it our service provider rates and imported in back into 3CX. However, this seemingly has not made any change to the call report that exported after uploading the new call rates (the new call rates are shown in the 3CX management GUI as well).

Could you please let us know how to get the actual call rate to reflect in the report?

Thanks

HS

 

[OlegR_3CX]

Hi there.

Once you adjust the cost for the specific country/region etc code, it will only be applied for the new calls that follow after, as the calculation will be done by the end of the call. All the other calls and their costs are already written into the database and those can't be changed/updated and you can understand why too.