UPDATE: no issue - Voxtelesys billing me & my customer direct

[TownTech]

I just learned from my customer, that they are getting billed directly from Voxtelesys and I am also getting the money taken from my credit card on file.
If you use Voxtelesys, check your statements

 

[Kevin@voxtelesys]

Hi @TownTech,
Invoices are billed to the selected payment method in the portal https://portal.voxtelesys.net/payment-management

You will want to use the drop-down and switch between your customers to verify the payment method on file.

To further note on this we did a quick check on some of your accounts, some have unique accounting emails, but payment is ONLY being processed by the method selected on file.

 

[TownTech]

okay thanks, I just cleared it up with your billing the customer paid, but then voxel tore up the check. customer thought they were supposed to pay it

 

[Kevin@voxtelesys]

okay thanks, I just cleared it up with your billing the customer paid, but then voxel tore up the check. customer thought they were supposed to pay it

We will go ahead and close the initial ticket, note that when you SSO a new customer the email entered will get the invoices.

 

[TownTech]

We had his email and info in the system for porting over his numbers. I didn't know they were used to send invoices too.
Sorry for the immediate post, I panicked. I will delete this thread