Solved Updating primary trunk

[SunniesCS]

Hi all,

We're on 3CX hosted Startup Pro plan, and using voxtelesys as our SIP provider. We provisioned the system and once we had it running ported our main number from our previous provider to voxtelesys and it is now working for inbound calls. I'm now trying to figure out how to change the "primary" number to the ported number so that outbound caller ID shows the main number. It looks like in 3CX I can only set the outbound caller id for each user to either their DID number or leave it blank, in which case I get the original trunk number as the outbound caller ID. Is it as simple as changing the trunk configuration in 3cx "main trunk number" to the ported number or do I need voxtelesys to reconfigure the trunk on their end... or is it not possible to change that?

Thanks

 

[Kevin@voxtelesys]

Hi @SunniesCS,
You would need to update the caller ID on the SIP trunk or the extensions. You can do both of those on the 3CX, we will work on getting a couple screenshots to update the post.

Updated your ticket with as well, but here is another post for the forum. Updating the Main trunk number is what you are looking to do. In the video below you will see the steps on finding the main trunk number.

 

[SunniesCS]

Thanks for the hellp, that did the trick.