Upgrade to V20 Update 1 BETA 2 - Lost Users and SBC Phone

[BraesTelecom]

Successfully update from V18 to V20. However, updating to BETA 2, although system reported upgrade was sucsseful, Admin/Users is now not accessible from Admin Console. No longer able to access the Users page and mobile app shows all users offline.

Team page does show mobile users and some phones online with the excpetion of the router phone.

Primary Router/SBC phone has also been deleted from Phones and is physically offline.

Error message is "Internal Server Error Occured - Contact Administrator" or sometimes "Error 500" when trying to access Users. The page never displays.

Phone system is still woking and still routing outside calls to remaining phones.

Without the User function new users can't be added or the missing SBC/Router phone re-added

Oddly Dashboard is reporting Install Type On Premises - though clearly its's a self-hosted cloud installation.

Is it possible to rollback to a previous version of V20?

 

[Evolute IT]

Were you using custom templates?

 

[BraesTelecom]

No - plain vanilla installation. It's a test set-up with one Yealink Router/SBC phone and one DECT phone

 

[BraesTelecom]

Have now rolled back to Version 20.0 Update 0 (Build 1620 Release)
Admin/Users have returned along with SBC/Router phone after creating new V20 instance and restoring original V18 backup

Observed that with V20 at version Update 1 BETA 2 trying to upload the original V18 backup failed with error message in Event Log
/var/......./CustomTemplates/phones Access to path is denied.

 

[Myprovider]

Were you using custom templates?

Hi, facing 500 errors on all pages that have anything todo with users (Dashboard, Voice & Chat, Phones and..the DECT / FXS Templates tab under Advanced - Templates) This PBX has some custom templates. However not finding any errors in the syslog or event log about access denied (or any error or warning) System is fully working still. It happened after last nights auto update/reboot. (V20.0 build 731) Happens on different pages like:

my3cx.nl/xapi/v1/Firmware, my3cx.nl/xapi/v1/SystemStatus/Pbx.SystemHealthStatus(), my3cx.nl/xapi/v1/Groups?%24filter=not%20startsWith(Name%2C%20%27___FAVORITES___%27)&%24select=Id%2CIsDefault%2CNumber%2COfficeRoute%2CAllowCallService%2CName%2CPromptSet

No clue how to take the next step in troubleshooting as lacking finding a concrete error somewhere.

 

[Myprovider]

Update: found a Access to the path ../../CustomTemplates/fxs' is denied.

chown -R phonesystem:phonesystem CustomTemplates/fxs/

fixed this for me (at least the pages work again ;-))