Use the handset to set forward all/ forward no answer numbers

[Bruce Lindner]

Hi,

We have a customer who needs to set after hours forwarding to one of dozens of numbers.
These numbers are not consistent and could change day to day.
Their pbx was upgraded from 18 to 20 and the ability to change this from the handset carried across the upgrade.
We had to re-install v20 as the admin password was not recoverable.
After the clean v20 install they can only update the call forwarding from the web client.
The webclient process is quite cumbersome compared to using the handset to update the call forward number.
What do I need to change to get the call forward functionality back to the handset?

Thanks for any suggestions.

 

[Alejandro_3CX]

Hi Bruce, call forwarding is handled within the status profile, using the 3cx app they can edit the forwarding rules in the active profile. When using a deskphone, you have to use the dial codes to change the status, is not possible to set the the forwarding directly in the deskphone, that will need a custom template which it is not supported.

Have a good day!