User Mobile number cannot be deleted because you have forwarding rules configured that depend on it.

[mprythero]

Good Afternoon All -

I am so confused by this issue and I would be eternally grateful to anyone who can point me in the right direction.

I have a user who currently has a mobile phone number assigned to them that is incorrect, right now they don't need the number but when I go to save the user record after removing the mobile phone number I get: Mobile number cannot be deleted because you have forwarding rules configured that depend on it.

However when I look under call forwarding, there is absolutely no rule that is set to go to mobile, only to voicemail.

The only other item of note is that under that extension number, there is a 3CX dialer that appears as well. But I cannot pull any details, only that it is assigned the user that is affected.

Thank you so much!
Matt

 

[RoryJ]

Good Afternoon All -

I am so confused by this issue and I would be eternally grateful to anyone who can point me in the right direction.

I have a user who currently has a mobile phone number assigned to them that is incorrect, right now they don't need the number but when I go to save the user record after removing the mobile phone number I get: Mobile number cannot be deleted because you have forwarding rules configured that depend on it.

However when I look under call forwarding, there is absolutely no rule that is set to go to mobile, only to voicemail.

The only other item of note is that under that extension number, there is a 3CX dialer that appears as well. But I cannot pull any details, only that it is assigned the user that is affected.

Thank you so much!
Matt

Under the user > Call Forwarding > General options, do you have "Also ring my mobile" checked or unchecked? Look at both the Available and the Lunch status.