Solved User phone is echoing only on 3cx calls

[titanmatt]

Hello all -

We have a user that is echoing only on 3cx calls when using the 3cx app. There is no echo on calls on their mobile number through the carrier (verizon), no echo on the call test (*777), and it echos regardless of the network and if the user initates the call or receives one.

The user has a Galaxy S7 and the latest version of the app. The only one out of 50+ extensions having the issue. Any suggestions on how to resolve the problem would be appreciated.

 

[AWS2P]

search in app settings for echo cancelation.
Which codec order do you use on that extension? is it the same as others working fine?

 

[leejor]

From all that you've said, It sounds to be (no pun intended), that the mic level is too hot.

 

[JohnS_3CX]

Hi,

You can try to go to Settings > Advances and toggle the first option for Telecom API.

Right below it is also the Echo Cancellation settings which I suspect is already enabled.

 

[titanmatt]

Hi,

You can try to go to Settings > Advances and toggle the first option for Telecom API.

Right below it is also the Echo Cancellation settings which I suspect is already enabled.

This worked! I turned off Telecom API and that did the trick. Thanks!