Users logged out from queue

[alainbuehler]

• 3CX version: 20.0.995 SP9
• Deployment: Hosted by 3CX
• Edition: PRO, 4 simultaneous calls
• Symptom: users remain assigned to one queue but are shown as logged out
• Adding the first created admin user makes the affected users appear logged in
• Removing that user makes them appear logged out again
• Manual logout and relogin for affected users does not resolve the issue
• Other queues are unaffected

 

[KyriacosS_3CX]

Hello,
Can you share some details, perhaps anonymized screenshots of your config? Queue, the users, their departments and roles.

Is there any difference that you know in how that queue and the others are set-up?

 

[NikosT_3CX]

@alainbuehler when you say manual logout and relogin, do you mean from the Q button of the web client for example ?
Of do you go to Panel >> Select the Queue and login/out the agent ?
If an agent is logged out from a specific Queue, then the Q button ( global login / out ) will not login the agent back to this Queue.
So if a user is manually logged out from a Queue, then manually ( from the Panel ) must be logged in again to this Queue.
Please check this as a first step.