Users losing association with Dial Plan

[Matt J - CP]

We have just setup our first Teams/3CX integration for a client, and everything appeared to be working fine. However, in the Teams admin portal the association of the Dial Policy with the user keeps getting lost after a few hours. Running the user script created by the 3CX server again gets everything working again, but then a few hours later it is lost again. Every time this happens, the number pad disappears in Teams and the user can no longer make outbound calls.

The 3CX instance in question has an ENT 4SC licence.

Has anyone seen this behaviour before?

 

[TheodorosG_3CX]

This should not be the case when running the script. Have you ensured that any previous assignment is moved? Please check our Teams FAQ Guideline for reference.

 

[Call User]

Hi, I am having this issue also. Have you found a fix?

 

[GeorgeK_3CX]

You can do an audit search for Microsoft Purview here.
Go to Audit -> New Search -> Record Types = MicrosoftTeamsAdmin -> Set the Time range -> Click Search.

The results have some useful info such as the source of the change, time of change and the item that was changed.