Users 'Receptionist View' stopped working

[GenericAccount]

The user can no longer use the Receptionist View on the 3CX Windows client. When you click on the option it looks like there's a second window in the task bar, but nothing appears.

We have tried:
1.) Rebooting the computer
2.) Reinstalling the client with the latest version
3.) Recredentialling

Any ideas?

 

[SteveITS]

Ensure it's not off screen...
- hover over the task bar icon (don't click)
- right click on the mini-window that appears
- select Move (or Restore then Move, if it's maximized)
- press any arrow key once
- move the mouse until the window is visible on screen

This happens to me occasionally with MS Word or other programs that "remember" their last location and that data gets corrupted.