Users reporting hearing on hold music when picking up parked calls

[Mike Taylor]

Hi,

We've recently updated 3CX to v16 at one of our client sites. Users have started to report that on a regular basis they are unable to pick up parked calls as, when they attempt to, they just hear the on hold music and have no way of retrieving the call.

Any suggestions? Install info as follows:

• 3CX Version: Professional Perpetual 16.0.619
• Server OS: Windows Server 2016
• Is the 3CX Server Hosted and where? Onsite, physical server
• IP Phone Make/Model/Firmware: Yealink T19P / T23
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Model: Spitfire
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

Thanks,

Mike

 

[Aaron Paul]

This may sound a little simple but are there actually people in the specific parks they are trying to pick up? We have had users try to pick up a parked call but the caller had either hung up or the employee picked the wrong park.

Does the BLF display red signifying someone in park?