Users unable to manage call queus

[JonnyS]

I have 2 users who are unable to manage call queues. These are 2 separate call queues and each user is supposed to manage one of these.

The users have the role manager assigned, they are also in the list of queue managers for each queue.

I'm not sure what else to do.

Thanks

 

[Saqqara]

Please explain , unable to manage call queues

What are you trying to do.

 

[JonnyS]

I'm not sure how else to explain it? They used to be able to add and remove people from the queue, and change the settings for the call queue

 

[NicholasP_3CX]

Queue Managers were and are only able to log agents in or out from the queue, not add them into the list. This has never changed.
To modify the queue settings, you will need to allow the queue managers extension to log in to the 3CX Management console to allow this.

 

[JonnyS]

Hello

The user has those permissions already, but they're still unable to edit the queues

 

[Saqqara]

What happens if you give users Phone System Admin

Another option, add all extensions into the queue, and the queue managers can log agents in and out from the queues as required.

 

[NicholasP_3CX]

They will need to log in to the 3CX Management Console, with their extension number and their Web Client Password as the authentication credentials.

This section is solely for access to the management console, not for administering through the web client.

 

[JonnyS]

Thanks, I believe that's what they are doing but I'll double check with the end user