V11.0.53 Calling via3 CX Tunnel "Call Failed Not Acceptable"

[vdjuric]

Device Info
Phone Model: Huawei P1 (U9200)
Android V4.0.3
3CX PBX V11

Issue :
When useing 3CX Tunnel via 3G or WiFi to make calls following error occures:
"Call failed not acceptable"

This happenes only when routing calls trough Grandstream GXW4108, and only from Android aplication, eather via 3CX Tunnel or using VPN connection. Windows apps work just fine using same setup. I haven't got arround to testing the IPhone app jet. Other softphones work fine trough VPN. Extn to extn works fine.

Server log show:

25-Dec-2013 11:55:45.671 [MS105000] C:32.1: No RTP packets were received:remoteAddr=127.0.0.1:10058,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7204
25-Dec-2013 11:55:45.312 Leg L:32.2[Line:10001>>11] is terminated: Cause: BYE from PBX
25-Dec-2013 11:55:45.312 [CM503008]: Call(C:32): Call is terminated
25-Dec-2013 11:55:45.296 Leg L:32.1[Extn] is terminated: Cause: BYE from 127.0.0.1:5080
25-Dec-2013 11:55:44.859 [CM503007]: Call(C:32): Line:10001>>11 has joined, contact <sip:[email protected]:5062>
25-Dec-2013 11:55:44.859 [CM503007]: Call(C:32): Extn:26 has joined, contact <sip:[email protected]:35595>
25-Dec-2013 11:55:44.843 L:32.2[Line:10001>>11] has joined to L:32.1[Extn]
25-Dec-2013 11:55:43.703 [CM505002]: Gateway:[Grandstream] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.0, Ch:9) 1.3.4.13] PBX contact: [sip:[email protected]:5060]
25-Dec-2013 11:55:42.343 [CM503025]: Call(C:32): Calling T:Line:10001>>11@[Dev:sip:[email protected]:5062;transport=udp;user=phone,Dev:sip:[email protected]:5064;transport=udp;user=phone,Dev:sip:[email protected]:5068;transport=udp;user=phone,Dev:sip:[email protected]:5070;transport=udp;user=phone,Dev:sip:[email protected]:5072;transport=udp;user=phone,Dev:sip:[email protected]:5074;transport=udp;user=phone,Dev:sip:[email protected]:5066;transport=udp;user=phone,Dev:sip:[email protected]:5060;transport=udp;user=phone] for L:32.1[Extn]
25-Dec-2013 11:55:42.312 [CM503027]: Call(C:32): From: Extn:26 ("vlada 26" <sip:[email protected]:5060>) to T:Line:10001>>11@[Dev:sip:[email protected]:5062;transport=udp;user=phone,Dev:sip:[email protected]:5064;transport=udp;user=phone,Dev:sip:[email protected]:5068;transport=udp;user=phone,Dev:sip:[email protected]:5070;transport=udp;user=phone,Dev:sip:[email protected]:5072;transport=udp;user=phone,Dev:sip:[email protected]:5074;transport=udp;user=phone,Dev:sip:[email protected]:5066;transport=udp;user=phone,Dev:sip:[email protected]:5060;transport=udp;user=phone]
25-Dec-2013 11:55:42.312 [CM503004]: Call(C:32): Route 2: from L:32.1[Extn] to T:Line:10001>>11@[Dev:sip:[email protected]:5062;transport=udp;user=phone,Dev:sip:[email protected]:5064;transport=udp;user=phone,Dev:sip:[email protected]:5068;transport=udp;user=phone,Dev:sip:[email protected]:5070;transport=udp;user=phone,Dev:sip:[email protected]:5072;transport=udp;user=phone,Dev:sip:[email protected]:5074;transport=udp;user=phone,Dev:sip:[email protected]:5066;transport=udp;user=phone,Dev:sip:[email protected]:5060;transport=udp;user=phone]
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10000(@Grandstream[<sip:[email protected]:5060>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10003(@Grandstream[<sip:[email protected]:5066>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10007(@Grandstream[<sip:[email protected]:5074>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10006(@Grandstream[<sip:[email protected]:5072>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10005(@Grandstream[<sip:[email protected]:5070>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10004(@Grandstream[<sip:[email protected]:5068>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10002(@Grandstream[<sip:[email protected]:5064>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10001(@Grandstream[<sip:[email protected]:5062>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 [CM503027]: Call(C:32): From: Extn:26 ("vlada 26" <sip:[email protected]:5060>) to T:Line:10001>>11@[Dev:sip:[email protected]:5062;transport=udp;user=phone,Dev:sip:[email protected]:5064;transport=udp;user=phone,Dev:sip:[email protected]:5068;transport=udp;user=phone,Dev:sip:[email protected]:5070;transport=udp;user=phone,Dev:sip:[email protected]:5072;transport=udp;user=phone,Dev:sip:[email protected]:5074;transport=udp;user=phone,Dev:sip:[email protected]:5066;transport=udp;user=phone,Dev:sip:[email protected]:5060;transport=udp;user=phone]
25-Dec-2013 11:55:42.312 [CM503004]: Call(C:32): Route 1: from L:32.1[Extn] to T:Line:10001>>11@[Dev:sip:[email protected]:5062;transport=udp;user=phone,Dev:sip:[email protected]:5064;transport=udp;user=phone,Dev:sip:[email protected]:5068;transport=udp;user=phone,Dev:sip:[email protected]:5070;transport=udp;user=phone,Dev:sip:[email protected]:5072;transport=udp;user=phone,Dev:sip:[email protected]:5074;transport=udp;user=phone,Dev:sip:[email protected]:5066;transport=udp;user=phone,Dev:sip:[email protected]:5060;transport=udp;user=phone]
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10000(@Grandstream[<sip:[email protected]:5060>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10003(@Grandstream[<sip:[email protected]:5066>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10007(@Grandstream[<sip:[email protected]:5074>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10006(@Grandstream[<sip:[email protected]:5072>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10005(@Grandstream[<sip:[email protected]:5070>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10004(@Grandstream[<sip:[email protected]:5068>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10002(@Grandstream[<sip:[email protected]:5064>]) is 0; limit is 1
25-Dec-2013 11:55:42.312 Line limit check: Current # of calls for line Lc:10001(@Grandstream[<sip:[email protected]:5062>]) is 0; limit is 1
25-Dec-2013 11:55:42.296 Call(C:32): Call from Extn:26 to 11 matches outbound rule 'lokali'
25-Dec-2013 11:55:42.296 [CM503001]: Call(C:32): Incoming call from Extn:26 to <sip:[email protected]:5060>

I hope someone could help me with this, I've tried prettz much all I could think of.
Thanks for your time
Vlada

 

[vdjuric]

Re: V11.0.53 Calling via3 CX Tunnel "Call Failed Not Accepta

RESOLVED

As it turns out, there was similar post before. The issue had to do with Grandstream gateway. I didn't think it had to do with the device, as it was confugured via provisioning. Anyway, solution is to set the option "Accept invite from proxy only" to NO in the Profiles tab of GS web config. Provisioning should have fixed the issue, but for some reason didn't.

Happy holidays
Vlada

 

[leejor]

Re: V11.0.53 Calling via3 CX Tunnel "Call Failed Not Accepta

As soon as I saw that you were using a Grandstream gateway, the issue sounded familiar. Then I got to your second post where you had come across a previous post on the problem.

I'm hoping that the provisioning templates in Version 12 have been "corrected" to deal with this, or , at least some mention of it in the support documentation.

With version 11...I have to assume that those users are either not using remote Android sets with this gateway, or they have already discovered and corrected the setting, as this has not come up that often. So, if it wasn't corrected in the last service pack for 11, then it probably won't be dealt with.

Perhaps someone from 3CX can comment.