V18 Alpha 4: App Auto Selects Best Codec

[beurle]

Not sure why Nick thinks G711 is the best choice. G722 uses the same bandwidth and is wideband? In fact in Australia all the mobile networks have been wideband for years and same with Telstra on ISDN (G722). I even had a call from an Dell sales guy in India during the week and it was wideband!

The whole codec story in 3CX needs a better explanation. There is yet another setting for this to add to;

SIP Trunks | options | codec priority
Extensions | Phone Provisioning | codecs
General Settings | Codec Priority Internal
General Settings | Codec Priority Internal

What is the priority hierarchy in all this?

 

[Merrick]

Hi all, regarding MS Office integration on the basic license which I just rolled back to after trialling the Pro, it is limited to only the SSO and new user sync, it does not include contacts or calendar sync. Disappointed but not surprised with this. Anyone else know about this and is it intended this way?

 

[Evolute IT]

Hi all, regarding MS Office integration on the basic license which I just rolled back to after trialling the Pro, it is limited to only the SSO and new user sync, it does not include contacts or calendar sync. Disappointed but not surprised with this. Anyone else know about this and is it intended this way?

Yes it is intended to be this way. The full integration requires Pro.

 

[Merrick]

@NeilSmith_UBT - Point taken about BLF. We see the status view a replacement to some extent but you are right this does not resolve Parking, we will look into this. In terms of audio quality this is improved in v18 with default to G711.

The webclient will not replace the windows app, the webclient capsulated within electron will. SO it will have look and feel of a native app. Just like Ms Teams does it btw.

@Juan Marriott iOS will default to G729 when on Wifi, it will only use it when on mobile data. yes onboard MCU is not available yet but 80% of the work is done and its on the roadmap....

@accentlogic Thanks for the headsup! The windows app will come soon in the beta, which will be up next. Fair point about the collapsible menu...

@SteveITS Thanks for the tip about parking - yes this is something we should add in the web/windows client to make it easier to park calls.

@aschildmeyerSTR I will look into the desktop function as its nice to have of course for those that want it....

@StepanBuranyc Thanks for your feedback. Maintaining a separate language is a lot of work for us and unfortunately the czech market is small. We will review though again in a few months

Thanks for the update and assurance of the windows app, I am finding users are starting to utilise BLF for speed dial as well as system features shortcuts such as Call Pickup. Seems odd that we can program the BLF in the webclient but not view it. Overall liking v18 of 3CX and enjoy getting back into PBX setup and testing after a 23 year hiatus.

 

[Merrick]

Yes it is intended to be this way. The full integration requires Pro.

Guess I'll have to upgrade to the Pro license then, as my users are getting used to this feature, unfortunately it's the only feature we'll use in the pro version. Sigh....

 

[Evolute IT]

Guess I'll have to upgrade to the Pro license then, as my users are getting used to this feature, unfortunately it's the only feature we'll use in the pro version. Sigh....

Pro gives a lot of features. Some of them may be useful in the future so having them is a nice-to-have.

 

[StepanBuranyc]

@StepanBuranyc Thanks for your feedback. Maintaining a separate language is a lot of work for us and unfortunately the czech market is small. We will review though again in a few months

Thank you for answer. With all respect and proud to you and your product.

1) Without Czech support we will not grow no more. And i will have to stop internal process.
2) Try to check reports of selling - when i started work for you we growed to 200k€ from 0.
3) 2019 3CX decides to stop our distribution role, Vodafone bought my old company and i had to start from 0. All sold licences since 2020 was my partizan action.
4) Covid
5) Remember David and Goliath

Technicaly somebody lied maybe to you.
i tried just copy and rename to PL lang file from old 16 to 18 and it works good. But it is madnes to do it to all 300+ images what i installed last 4 years. And i have to notify that some of them has maintenace and annual for more years.

As i wrote, i did translation myself and i am ready to pay all cost to have it.
All Our competitors in Cz (Daktela, Ipex, Spinoco, Atlantis Frontstage, BC4, Linuxbox,Grandstream, Yeastar, etc) have CZ support. We can´t to offer product to any goverment or big corporacy without Czech support and go to any big tender (Vodafone is one of 3 local mobile operators - no more, 4 mio users, OneNet platform pro L,ML,SM segment)

If is possible, give me chance to start again in VodafoneCZ with 3CX, with version 18 with czech webclient. We dont need Admin and Webmeet. But WebClient is future and frontend for everybody.

Thank you a lot to think about that and sorry that i am using this discusion. But it is about be or not to be in Vodafone for 3CX product and i havent direct contact to you.

 

[accentlogic]

Guess I'll have to upgrade to the Pro license then, as my users are getting used to this feature, unfortunately it's the only feature we'll use in the pro version. Sigh....

With Pro you can enable voicemail transcription to text. Your users will love it. That feature alone is often worth the upgrade.

 

[Merrick]

With Pro you can enable voicemail transcription to text. Your users will love it. That feature alone is often worth the upgrade.

I had tested this and the Google transcription is not overly accurate and most users thought it to be more of an option (nice to have but not a must have) and could easily live without it and yes it is set up for the correct region, UK, in my case, but it doesn't handle accents that well.

 

[Merrick]

Another option I thought that would be useful is the ability to set Phones and ATA's with a static address, instead of dynamic only. Probably more so with ATAs as I am finding some network administrators would like to assign specific devices an IP address rather than use a dynamic address. In particular for me it was two 8 port ATAs, but the config would usually revert to dynamic after a while which was/is frustrating. We do not have a huge dynamic IP address range and I think this well soon start getting congested as we add more devices (ATA and phones).

 

[accentlogic]

@Merrick I'd recommend a DHCP Reservation for your ATA devices. An added bonus to using reservations is they are documented at the network management level.

I have not seen a device set for static revert to DHCP without a factory reset - you might start a ticket with your partner or 3CX. If a setting is not configured in the 3CX template, it should be left alone with a device re-provisions.

Too bad about accuracy with UK English. When I first enabled transcription years ago using a third party provider it was so bad we had to disable it. It's not perfect now, but I almost never listen to voicemails anymore - just read and get right to the point - huge time saver.

 

[Knight!]

Waiting when V18 first Final release date are come to check out all new feature on Prod. Server . When 3CX Dev Team switch to the beta V18 releases?
Also i want to ask to clear Auto select Codec feature for me. System start to analyses bandwidth on the fly and switch better codec from proposed selection for two different scenario ( 1. WiFi/ Local or 2.3G/LTE ) ? I am right ?

 

[Digital-Stewards]

Thank you for answer. With all respect and proud to you and your product.

1) Without Czech support we will not grow no more. And i will have to stop internal process.
2) Try to check reports of selling - when i started work for you we growed to 200k€ from 0.
3) 2019 3CX decides to stop our distribution role, Vodafone bought my old company and i had to start from 0. All sold licences since 2020 was my partizan action.
4) Covid
5) Remember David and Goliath

Technicaly somebody lied maybe to you.
i tried just copy and rename to PL lang file from old 16 to 18 and it works good. But it is madnes to do it to all 300+ images what i installed last 4 years. And i have to notify that some of them has maintenace and annual for more years.

As i wrote, i did translation myself and i am ready to pay all cost to have it.
All Our competitors in Cz (Daktela, Ipex, Spinoco, Atlantis Frontstage, BC4, Linuxbox,Grandstream, Yeastar, etc) have CZ support. We can´t to offer product to any goverment or big corporacy without Czech support and go to any big tender (Vodafone is one of 3 local mobile operators - no more, 4 mio users, OneNet platform pro L,ML,SM segment)

If is possible, give me chance to start again in VodafoneCZ with 3CX, with version 18 with czech webclient. We dont need Admin and Webmeet. But WebClient is future and frontend for everybody.

Thank you a lot to think about that and sorry that i am using this discusion. But it is about be or not to be in Vodafone for 3CX product and i havent direct contact to you.

I have been working with 3CX for at least 10 years. But the way the partners are treated (small ones on small countries) has not changed for the good...

 

[Digital-Stewards]

Maybe have a look at Microsoft Teams meetings or zoom meetings and use the features of them... People are using Teams over 3CX because of some features like background changes/blur.

 

[N_G]

@Knight! No it works simpler than that. The phone notifies our app if its on Wifi or 4G and we change the codec for new calls accordingly..... Its not in call.... You can set different codecs if you wish but i would not recommend changing the defaults.

 

[Cytranic]

A CRM button that triggers the CRM URL would be nice next to active calls. This would give call centers an added feature to open up the CRM directly from web client. Right now I have clients who copy and paste numbers into the CRM from WebApp. Would save a step.

 

[Evolute IT]

A CRM button that triggers the CRM URL would be nice next to active calls. This would give call centers an added feature to open up the CRM directly from web client. Right now I have clients who copy and paste numbers into the CRM from WebApp. Would save a step.

Hmmm

https://www.3cx.com/call-center/crm-integration/

 

[Phone systems NZ]

Will version 18 be getting integration with Google contacts?
I have some customers that starting using 3CX in version 15 when it did have google integration but then it was removed in 16 and now they are starting to look at other phone system options.
Please can you put this back into 3CX.

Thanks

 

[grp_cyr]

Is there any plan to support OPUS Codec on Grandstream with default template?

Same question about phone on Hotdesking.

 

[NickD_3CX]

Is there any plan to support OPUS Codec on Grandstream with default template?

Same question about phone on Hotdesking.

I believe for the GRP models it is already there. For the GXP models, unfortunately I believe the template also contains models that don't support it, so enabling Opus template wide is not possible for these.