V18 and LINE KEY /BLF ISSUES

[carlos.dias]

Hi Guys, just looking for a hint or any pointer...

The customer was under V16 with Yealink t27 Phones....

Upgraded to V18 latest version (under windows)

One phone in particular had 3 other extensions under the BLF (configured manually via the phone web interface) ... for thoses 3 extensions unver V16 when the user pressed the BLF it would pick up that line/extension and allow her to call out via that specific Extension .... now with v18 it just calls the Extension it-self ...

Any ideas?

thx!

 

[carlos.dias]

nevermind... think i found it... lol

 

[Alphabetic]

nevermind... think i found it... lol

Permission to pickup not applied?

 

[carlos.dias]

No... for this specific user we were not supposed to auto provision the phone but after the v18 upgrade one of our techs added the phone to 3cx so he could upgrade the firmware.. lol

Removed the phone from 3CX, added the 3 accounts/extensions lines + all BLF manually and all good now!!!