V18 Build 237 - Android Registration Query

[Dadgey]

Hi,

I'm running some testing on a Blackview BV6600. When the phone is switched on it looks like we need to start the app before it will ring for any calls. The 3CX Console shows the extension as being online and when ringing from a deskphone they hear a ringtone but the Blackview stays quiet.

Once we have launched the app and it's running in the background it's working fine.

• Phone Model: BV6600
• Android Version: Android 10
• App Version: 18.0.3.17
• 3CX PBX Version: V18 Build 237
• Network Connection: WIFI ONLY (No Sim)
• Client is on the same network as the PBX or not? Different Network

Thanks!

Paul

 

[GiannosI_3CX]

Hi @Dadgey, thank you for the feedback. Did you try to disable telecom api?

 

[Dadgey]

Hi,

Is this the Car/Bluetooth support (Telecom API) ?

This was already set to disabled.

I turned it on and this made no difference. Basically if the app isn't running in the background the phone will not ring.

Tried this on iOS and it does work?

Paul

 

[GiannosI_3CX]

Could you generate and send me the verbose log report in PM?