V18 - Outbound caller ID resets

[Dox Electronics]

V18 Update 9 (Build 31)

Running 3CX on Windows. All users have an outbound caller ID set on the extension that is used to call out. For a small number of users (5 out of 50) their caller ID is clearing regularly. I go in, set the outbound caller ID again, but then a week or two later, they notice that it is gone and I go into their extension and the outbound caller ID is blank again.

I tried looking for an audit log to see when the changes were made, but cannot find one. Has anyone seen where this happens and have an idea of a cause?

 

[Guillaume Bourgeois]

V18 Update 9 (Build 31)

Running 3CX on Windows. All users have an outbound caller ID set on the extension that is used to call out. For a small number of users (5 out of 50) their caller ID is clearing regularly. I go in, set the outbound caller ID again, but then a week or two later, they notice that it is gone and I go into their extension and the outbound caller ID is blank again.

I tried looking for an audit log to see when the changes were made, but cannot find one. Has anyone seen where this happens and have an idea of a cause?

There are only four possible reasons why the change is not appearing:

• Either you are not looking properly in the Audit Log.

• Or the Audit Log was disabled at the time the modification was made, but you can undoubtedly see a trace that the Audit Log was disabled.

• Or the modification was made directly in the database, but this is extreme... it's very unlikely.

• Or the 3CX is programmed to restore a backup every X amount of time, which would explain why it reverts to its initial state without leaving a trace in Audit Log
( Backup and Restore page > Restore Schedule > Enable ? )