Solved V20.0 New Remote Users are showing as "Not Registered"

[karhino]

Since upgrading to the Version 20.0, when I create new users or reassign extensions, they will not appear as registered.

They typically use either the web browser or desktop app to make phone calls. They are functioning extensions, can receive calls and make calls with no difficulty. They can set their own status as far as "Available", "Away", etc. However the rest of the team only seems them as "Not Registered".

How do I resolved this issue or do I need to wait for the next upgrade?

 

[Charles_3CX]

With version 20, Webclients need to have notifications enabled on their computers.

Click the bell icon in the top left corner and allow the notification settings when the web client is first accessed.

If this is missed, you can do this manually, pasting this URL into the address bar and enter it in Chrome to access the section below:

chrome://settings/content/notifications?search=notification

Enter your webclient URL https://hostname.dmain.com, for example, in the section above. This will then show the users as registered.

 

[karhino]

With version 20, Webclients need to have notifications enabled on their computers.

Click the bell icon in the top left corner and allow the notification settings when the web client is first accessed.

If this is missed, you can do this manually, pasting this URL into the address bar and enter it in Chrome to access the section below:

chrome://settings/content/notifications?search=notification

Enter your webclient URL https://hostname.dmain.com, for example, in the section above. This will then show the users as registered.

Thank you - this resolved the issue!

 

[Charles_3CX]

You are welcome. I am glad to assist.