V20 - Access to Reports to extensions with User Role

Fredy Martínez Cubillos

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It is requested to evaluate the User Role's access to the Reports functionality, at will, given that in many organizations there are low-profile users, who receive reports for later tasks (where they do not require access to other types of privileges granted in the most basic Role (Manager) with access to the feature).

It is important to be able to separate Reports and Recordings, given that not everyone who needs access to Reports needs recordings, while usually those who need access to recordings also need access to reports.

Now, please consider the case where there are Departments enabled, where the Manager Role is held by a manager, and it is the lowest-level assistant who must use Power BI, or extract information to feed their own report or a different information system. With this feature as it is currently, the employee at the user level will have to be configured as a Manager.

We hope to hear good news soon.

The above is illustrated according to the previously designated Roles table (https://www.3cx.com/docs/manual/access-roles/):

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