v20 email already in use

[ElementalWindX]

What can we do about this?

My clients will often have a desk extension and a cellphone app extension because they don't want it to ring their cell if someone calls their desk. But they want voicemails to come to their email, so they use the same email address on both extensions.

Now v20, you can't use the same email twice.

So what are we supposed to do?

 

[Alphabetic]

If you've got office 365/Exchange you can use plus addressing.

https://learn.microsoft.com/en-us/e...nge-online/plus-addressing-in-exchange-online

[email protected]
[email protected]
[email protected]

will go to the main address without the need for configuring aliases.

im not sure if this works for other providers.

 

[Wesley | Ruijs IT]

A answer from ChatGPT which email providers has the plus addressing feature.

• Google (Gmail)
• Microsoft (Outlook.com)
• Yahoo (Yahoo Mail)
• ProtonMail
• FastMail
• Tutanota
• Zoho Mail

 

[Centsible]

I too think this is annoying -- and have resolved it with the + tags as well, or using some of my other domains... but why... come on Dev's this is dumb

 

[ElementalWindX]

If the whole issue for this was because people use their email for logins, just make a checkbox on the extension for saying "Hey this is my extension I log into with my email" and let people use the same email wherever they want.

 

[SteveITS]

It's also because password resets are only sent for a unique email address, since (currently) 3CX doesn't know which extension to reset.

 

[leejor]

What about putting both extensions into a ring group, that is set to send any unanswered calls to the desk extensions voicemail.