V20 Free License confusion.

[buggycode]

Hi
(Posting again as my original version disappeared. If it was removed please don't - I really do need an answer)
I am totally confused. My version 18 has already been dropped back to 2CS, I have now upgraded to V20 and it appears to be working. However a 3CX email, urging user to update to V20 if they want continue using 4CS or 2CS stated that : "V18 users who want to keep using their 2SC must upgrade to V20 before 31st March 2025" - which I have done. This implies that the 2CS instance will continue on. However if I click renew via the customer portal, that states that I cannot renew and need to move to a paid PRO version and offers a 4CS licenses. This does not seem to correlate with the 3CX email nor 3CX direction in ditching the 4CS license altogether.
What is going to happen to my PBX - will ti suddenly stop working? will i continue to have access to 2CS as I am now running V20? Or - something?

Kind Regards
Gerhard

 

[bitn2]

If you updated to v20 before 31st march your licence should valid until the end of Dezember. Is it the old free on premise licence? If its not valid until Dezember, try to refresh your licence information. The old free licence cant be renewed, it will renew by it self if you follow the instructions. Where is it installed? Linux or windows?

 

[NicholasP_3CX]

Your 2SC subscription is valid until the end of the year, as far as the activation server is concerned. You just need to sync it with the PBX server now.

Just go into your dashboard and click on your license



And click refresh



This will update the information from the activation server to your PBX.

 

[happrio]

We are still on the 4SC free license. It is set to expire 12/31/2025.



However, from my 3CX console it says my license has expired:



I am on version 20 so I thought things should be okay. I tried to refresh my license but I am also getting an error:



So right now I am no 0 calls. Any ideas?

 

[ChrisC_3CX]

@happrio The version of v20 you are running is old and that's why activation is failing. Simply update to the latest version which is v20.0.5.551 and it should be fine.

 

[gallo69]

Hi everybody, same problem to a friend, from V18 final to V20 with free 2SC the license status sending error as expired. The upgrade took place on 31/3.

 

[bitn2]

Check your portal and what licence status is there.

 

[gallo69]

Till yesterday 3CX Standard 2 SC but now when I login it looks empty with no system inside, and from the dashboard I am getting this new status under refreshing licence button

 

[bitn2]

Than you lost your licence... The informations regarding this are coming by mail month ago.

 

[gallo69]

OK I produced a new free key I tried to replace it and I took back this error

 

[bitn2]

You can't change a free key with a paid one. You need to reinstall if you want to use a paid key.

 

[gallo69]

Long story short, we tried to upgrade the free 2SC to version 20 and lost the licence, probably because we did the procedure on 31/3, the last day we could do it.

 

[ChrisC_3CX]

@gallo69 Yes, if the key was not upgraded in time then it was deleted. The trial key you can re-install from scratch as @bitn2 suggested since you cannot use a trial key as a replacement.

 

[jhogue1975]

Quick question about on premise vs hosted. Will V20 on premise be end of life at some point OR do I have to move to hosted? If I have to move to hosted, by what date?

 

[gallo69]

@gallo69 Yes, if the key was not upgraded in time then it was deleted. The trial key you can re-install from scratch as @bitn2 suggested since you cannot use a trial key as a replacement.

Time zone issue !!!!

 

[ChrisC_3CX]

Quick question about on premise vs hosted. Will V20 on premise be end of life at some point OR do I have to move to hosted? If I have to move to hosted, by what date?

There are currently no such plans, you can pick on-premise or hosted equally depending on your preferences.